Privacy Policy

Effective Date: September 16, 2026

Imagine Minds LLC (“Imagine Minds,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit imagine-minds.com, purchase tickets, make reservations, book parties or events, purchase memberships, communicate with us, or otherwise use our services.

This Privacy Policy applies to information collected through our website, online booking systems, customer communications, and related services.

Information We Collect

Depending on how you interact with Imagine Minds, we may collect the following categories of information:

Contact Information

This may include:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Other information you provide when contacting us

Booking and Transaction Information

When you purchase tickets, make a reservation, book a birthday party, purchase a membership, or register for an event, we may collect:

  • Booking details

  • Visit date and time

  • Ticket or product selections

  • Party or event information

  • Membership information

  • Transaction history

  • Promotional codes used

Payments may be processed by third-party payment providers. Imagine Minds does not necessarily receive or store your complete payment card information.

Information About Children

Imagine Minds provides services for children and families.

Parents, guardians, or other adults may provide information about children when purchasing tickets, registering for an event, purchasing a membership, booking a party, or otherwise using our services.

This information may include a child's name, age, date of birth, or other information reasonably necessary to provide the requested service.

Our website and online booking services are intended to be used by adults, not independently by children.

Communications

If you contact us by email, phone, SMS, social media, website form, or another method, we may collect and maintain information about that communication.

Website and Device Information

When you visit our website or booking experience, we may automatically collect certain information, including:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Referring website

  • Website interactions

  • Date and time of visits

  • Session information

  • Approximate location derived from an IP address

Our use of cookies and similar technologies is described in our separate Cookie & Tracking Technologies Policy.

How We Use Personal Information

We may use personal information to:

  • Process ticket purchases and reservations

  • Manage memberships

  • Manage birthday parties and events

  • Provide customer service

  • Respond to questions or requests

  • Communicate about bookings or visits

  • Send transactional messages

  • Send marketing emails or SMS messages where permitted

  • Provide abandoned-cart or booking reminders

  • Improve our website, services, and customer experience

  • Analyze website and booking activity

  • Measure marketing and advertising effectiveness

  • Prevent fraud and maintain security

  • Maintain business and transaction records

  • Comply with legal and regulatory requirements

Email and SMS Communications

If you provide your email address or mobile phone number, we may use it to send communications related to your bookings, purchases, memberships, or other interactions with Imagine Minds.

Where permitted by law and based on your preferences or consent, we may also send promotional emails or SMS messages regarding Imagine Minds offers, events, products, or services.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message.

You may opt out of marketing text messages by following the opt-out instructions included with the message, such as replying STOP, where applicable.

Opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications.

Cookies and Tracking Technologies

We use cookies and similar technologies for website functionality, analytics, measurement, and, where permitted, marketing.

We may use tools including Google Tag Manager and other analytics or advertising technologies.

Non-essential tracking technologies are subject to applicable consent requirements and privacy preferences.

For more information, please review our Cookie & Tracking Technologies Policy at:

https://www.imagine-minds.com/cookie-policy

Third-Party Service Providers

We use third-party companies to help operate our business and provide services.

These may include:

Squarespace — website hosting and website functionality

ROLLER — ticketing, bookings, reservations, memberships, parties, events, checkout, and customer records

Patch Retention — customer communications, retention campaigns, and marketing automation

Google — tag management, analytics, measurement, and advertising services

Payment processors — processing payments and related financial transactions

These providers may process personal information on our behalf or according to their own privacy policies and contractual obligations.

How We Share Information

We may disclose personal information:

  • To service providers that help us operate our business

  • To payment and booking providers

  • When necessary to complete a transaction or provide a requested service

  • To comply with applicable law, legal process, or government requests

  • To protect the rights, safety, security, or property of Imagine Minds, our customers, or others

  • In connection with a merger, acquisition, financing, sale, or transfer of all or part of our business

We do not disclose personal information unnecessarily.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, satisfy legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

California Privacy Rights

California residents may have privacy rights under applicable California law.

Depending on the law and circumstances, these rights may include the right to:

  • Request information about personal information we collect

  • Request access to certain personal information

  • Request correction of inaccurate personal information

  • Request deletion of certain personal information

  • Opt out of certain sales or sharing of personal information, where applicable

  • Limit certain uses of sensitive personal information, where applicable

  • Exercise applicable privacy rights without unlawful discrimination

California regulators explain that covered businesses must provide consumers with information about their privacy rights and methods for exercising those rights.

To submit a privacy request, contact us using the information in the Contact Us section below.

We may need to verify your identity before completing certain requests.

Online Tracking and Privacy Signals

Our website may use analytics and tracking technologies as described in our Cookie Policy.

Where required by applicable law, we take steps to respect applicable privacy choices and recognized opt-out mechanisms.

California guidance also requires certain websites to disclose how they respond to browser tracking signals and whether third parties may conduct tracking through the site.

Children's Privacy

Imagine Minds is a children's play center, but our website and online services are directed to parents, guardians, and other adults.

We do not knowingly ask children to independently create accounts, make purchases, or provide personal information for marketing purposes.

Information about children may be provided by a parent or guardian when necessary for memberships, reservations, events, parties, or other Imagine Minds services.

If you believe personal information relating to a child has been provided to us inappropriately, please contact us.

Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party websites that we do not control. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy as our business, technologies, services, or legal obligations change.

When we make changes, we will update the Effective Date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact:

Imagine Minds LLC
514 E 1st Street
Tustin, CA 92780
United States

Website: imagine-minds.com
Email: info@imagine-minds.com